There could be a few different reasons why your Safe-er-Grip is not sticking to the surface that you are trying to adhere the product to. Clean the product with a non abrasive soap and dry it. Make sure that the product is not passing over any grout lines and apply it to a smooth, clean, dry, non-porous surface. If the problem persists, try adhering the product to a piece of glass for a test. If the product successfully adheres to glass and does not fall, it is incompatible with the surface you are trying to place it on.

You can also check out our YouTube page to learn about installing each of our Safe-er-Grip items. Just follow the link:

https://www.youtube.com/watch?v=oaQ2Ak4h240

If you are still experiencing issues, please give us a call or send us an email and we will be happy to assist you!

Safe-er-Grip bars are suction cup balance assist bars. They will only adhere safely to clean, dry, smooth, non-porous surfaces that do not pass over any grout lines. Porous surfaces and grout lines allow air flow under the suction cup and it will release its hold.

Safe-er-Grip bars are suction cup balance assist bars only. They should never be used to bear full body weight and are used strictly for balance assist. If you are needing a weight bearing bar for full body support, we recommend a permanent bar that is mounted into your shower or bath area.

Don’t worry! The seat is not broken. When using our Cushie Traveler Potty Seat, please make sure that the seat is pushed all the way back on the toilet seat it is sitting on. When the seat is not pushed all the way back, there is a chance that it can buckle in.

Absolutely we can! In fact, we have an instructional video just for you! Follow the link and in no time your little one will be having a blast in their new tub! Make sure you do not overinflate the tub as that can cause it to rip.

https://www.youtube.com/watch?v=wcEOP9dPE0Y

Still having problems? No worries! Give us a call at 316-684-2229 or send us an email and we will be happy to help you!

Items that have been purchased through a MHI Brands retailer must be returned or exchanged through that specific retailer and observe their particular return or exchange policy.

In case of any material or workmanship defect, kindly reach out to us via email at service@mhibrands.com Please include a detailed description of the concern, along with digital images of the damage and a picture or scan of your receipt showing the purchase date. Each situation will be assessed individually, and we may opt to repair or replace your product at no charge, which includes ground shipping within the USA.

Our goal is to offer products that seamlessly integrate into your busy lifestyle, providing practical solutions for your everyday requirements. If there is anything that we can do to enhance your experience with a MHI Brands product, please do not hesitate to call us at 316-684-2229 or service@mhibrands.com.

*Please note that while we strive to deliver durable products, our warranty does not extend to damage resulting from normal wear and tear, abrasion, negligence, abuse, exposure to extreme temperatures, accidents, misuse of the product, or transportation damage. We highly recommend inspecting your product promptly after handling by anyone other than yourself.

We are happy to help you with getting the replacement parts that you need. Please email us at service@mhibrands.com or call us at 316-684-2229 and we will be happy to help you!

If you are a retailer or distributor and would like information on carrying our products, please email us at orders@mhibrands.com.

Of course you can! We ask that all product submissions be done through email at service@mhibrands.com.

MHI Brands is offered in major retailers and many independent shops across the globe! If you know the product that you would like to purchase, we also have links on the pages on our website to make it easy and convenient for you!

MHI Brands is committed to sourcing components and materials from companies that share our values regarding the respect for human rights, ethics, and environmental responsibility. We strive to ensure that all materials used in our products originate from socially and environmentally responsible sources. We do not condone any activity that fuels conflict, leads to serious environmental degradation or violates human rights.